Hewlett-Packard has introduced this cartridge protection system on its original ink cartridges to lock the genuine inks to a specific printer so that you cannot use that cartridge in any other printer.

Customers may want to use compatible ink cartridges or remanufactured ink cartridges in their HP printer instead of the original genuine HP ink cartridges because they are too expensive for some people.


Genuine ink cartridges can come with cartridge protected embedded in their chip. So, once an ink cartridge has been installed, your printer will mark it as protected, which means that the cartridge can no longer be used by any other printer except for the one that marked it.

Hence, you won’t be able to use the cartridges in a different printer as it will be locked to your current one. Meaning that the ink cartridges cannot be refilled, recycled, or remanufactured to use in another printer, and it will just end up in land-fill.

If you try to install the original ink cartridges that have been remanufactured to be reused, you will get the message that HP Protected Cartridges installed, Replace Cartridges. This means that they will not work with your printer and can only work with 1 printer that it has been locked to.


You would want to stop this from happening because of the following reasons;

  • You cannot use refilled or remanufactured ink cartridges.
  • You cannot buy a new printer in replacement for your old one as the cartridges have been locked to your old printer.
  • Cartridges cannot be recycled and will end up in landfill
  • Even if you are using brand new original or starter cartridges, you might get the protected error.

How To Override HP Printer Ink Cartridge Error?

If your HP printer Ink Cartridge does not have any internet features, you can just go into your printer settings which can be located on your printer menu and you will see the option to disable the HP ink cartridge protection. Just select the disable option and click Apply and Save if necessary.

Now, if your printer has internet features, follow the steps mentioned below;

  • Open up a web browser and enter your printer’s IP address on the web address. Your printer’s IP address can be found on your printer settings by navigating your way to network setup options.
  • This will open up the printer’s Embedded Web Server, click on the Settings option and look towards the left-hand side and select HP Cartridge Protection.
  • Make sure you select Disable HP Cartridge Protection and click Apply or Save.
HP Printer Ink Cartridge Error

Try resetting the printer’s memory;

  • Remove your new cartridge and replace it with the old one. Leave your printer and go and do something else for 10 minutes.
  • Replace the old cartridge with the new one again. These two steps alone often resolve the issue, so see if your printer now recognizes your new cartridges. However, if you’re still having trouble, continue with the next steps.
  • Remove the new cartridge. Make sure you place it in a clean and safe place where the cartridge or the surface won’t be damaged.
  • Turn the printer off using the power button.
  • Unplug your printer at the wall. It’s important to do both steps 4 and 5 separately, as some printers can remain in sleep mode if you’ve only switched off the power button on the printer control panel. Leave your printer like this for about 10 minutes or so.
  • Plug your printer back in at the wall – but don’t press the power button just yet.
  • Insert your new cartridge.
  • Press the power button on your printer.

Also read about – B&Q sales begin UK recovery after 70% lockdown slump

Recommended For You

About the Author: Andrew

Andrew is a professional writer with 7+ Years of experience. His style and uniqueness inspire and educate readers throughout the world.

Leave a Reply

Your email address will not be published. Required fields are marked *